Orders lock in by Wednesday 11:59 PM (HKT) the week before delivery. You can change or skip anytime before the deadline. (E.g., for Monday delivery, the cutoff is the previous Wednesday.)

No minimum commitment — even a single order is fine. Skip or cancel anytime via Subscriptions, up until Wednesday 11:59 PM (HKT) the week before your next delivery.

We offer weekly Standard Plan at $1,104 HKD/week and Light Plan at $700 HKD/week (both delivery included). Each set includes 3 Mains + 5 Sides (8 dishes total).

The main difference is the number of people each plan is designed for, and the portion size.

• Light Plan: portioned for 1–2 people — ideal if you live alone or as a couple.
• Standard Plan: designed for a typical family, with larger portions so more people can enjoy the meal.

Both plans are delivered once a week and include 8 dishes in total: 3 main dishes and 5 side dishes. Simply choose the one that fits your household and the way you eat.

Omakase delivers a new 8-dish set each week, curated by our nutritionists and chefs — menus aren't individually customizable.

Rather than a limitation, this lets our experts handle the hard part: balancing nutrition and variety across mains, sides, flavors, cooking methods, seasonal ingredients, and kid-friendly options — so your table never gets repetitive.

Just heat and serve, we take care of the meal planning.

Yes, containers are both microwave-safe and freezer-safe. You can freeze meals as-is or microwave them in the container.

Note: lids are not microwave-safe, so remove the lid before heating.

Each delivery includes 3 mains + 5 sides (about 3kg total). Mix and match freely — stays fresh up to 4 days including the delivery day, and some items are freezer-safe.

Deliveries are weekly, within a fixed 6–9 PM window (timing may shift slightly due to traffic or route). Once set, delivery time stays the same every week for easy dinner planning.

We currently deliver to Hong Kong Island, Kowloon, and the New Territories.

If you are unsure whether we can deliver to your location before placing an order, please feel free to reach out to our Customer Support team. We will gladly check your address and quickly confirm whether delivery is available for you.

Sorry, no unattended drop-offs at this time. Meals are cooked fresh and delivered chilled on the day; extended time outdoors — especially in Hong Kong's heat and humidity — risks food safety and quality, plus theft or damage. Please be available to receive deliveries directly. If you won't be home, you can skip in advance.

Yes, anytime via Login > Subscription after signing in. Change it with enough lead time, as late changes may not apply to your next delivery.

Yes. If you no longer need your cooler bags, our delivery driver can collect them upon request.

If you have any questions about cooler bag collection, please feel free to contact Customer Support at cs@hk-o-makase.jp.

Payment is processed automatically after the order cutoff — Wednesday 11:59 PM the week before delivery — using your saved payment method. You'll get a confirmation email once payment goes through. If payment fails, please update your payment method by Thursday; orders not resolved by then are automatically cancelled for that week.

We accept VISA, Mastercard, JCB, and American Express. Apple Pay and Google Pay are also available.

Yes. Once an order is confirmed, we place orders with our ingredient suppliers, so full payment applies even if you can't receive the delivery. Please use the Skip option in My Page before the deadline if your plans change.

This is a 15-week limited pilot launch in Hong Kong, with weekly deliveries throughout. Service ends automatically when the pilot concludes — no action needed on your end. You can skip or cancel anytime before then, with no commitment. If we relaunch in Hong Kong, registered customers will be notified first.